Terms and Conditions

Website Terms of use
By using this website for your own personal use you are agreeing to the following conditions.

You must not

• copy, duplicate or reproduce any material from the website
• edit any information on this website
• use any information on this website for commercial purposes
• use the website to distribute any malicious computer software


We reserve the right to replace or update details and policies on this website as we deem necessary.

For any issues regarding the website you can contact us using the details below.

The full name of our company is:
Ajay Distinctive Designs

Our address is:
90 Scotland Hill, Sandhurst, Berkshire, GU47 8JZ


You can contact us by email at:
info@ajaydesigns.co.uk


You can contact us by phone at:
01344 762995

PRODUCT DEFINITIONS
Standard
We class our standard products as items that we hold in stock. We have a wide variety of products across our clothing, accessory and gift ranges which are available in standard sizes. Some of our products are made by different designers, therefore may differ very slightly from the images on the website. Any differences you will see between our website and your purchase will be minimal as our website data is constantly updated to keep it as accurate as possible.

Personalised
We offer personalisation on a selection of goods from our website which spans across our clothing, accessory and gift ranges. Any items which can be personalised are clearly marked on the website. Restrictions apply to the returns process for personalised items. Please see the relevant section for further details. Please note: the details you enter on the website for personalisation will be copied and added directly to your product. Please ensure that the details you provide are accurate, as we do not accept any responsibility for inaccuracies in the information provided by you.

Made to measure
As standard sizing is not appropriate for all customers, we offer a made to measure service at an extra cost for a selection of items within our clothing ranges. These are clearly marked on the website and there is a requirement for you to provide us with precise measurements so your garment can be made to your exact specifications.

Made to order
A selection of items within our clothing ranges are not kept in stock and are only made once an order is received. These items are clearly marked on our website. All of our made to order items are also available through the “Made to Measure” service as detailed above.

Bespoke / Custom made
We offer bespoke designer dressmaking service. Angela Bockett-Pugh is a couture designer dressmaker specialising in Bridal gowns, Wedding outfits, Proms, Parties and First Holy Communion. Beautiful clothes can be made to exacting client specifications. Please contact us to discuss your requirements.

Alterations
All general alterations services are available. Please contact us to discuss your requirements.

ORDER PROCESS
All items are subject to availability.
Please adopt the relevant order process based on the product types detailed below. We will always endeavour to keep our website up to date with details of items which are currently out of stock and we will attempt to offer you an alternative if appropriate.
Please order Standard, Personalised, Made to Measure and Made to Order items directly through our website. You can add items to your basket and then follow the online instructions to be taken through our ordering portal.
For any product queries please contact us via phone or email and we will endeavour to assist.
We may be able to accept telephone or email orders for our Standard items only in some cases. Please call or email us with any product queries.

Please note: We operate a design studio at our business premises so we welcome appointments and bookings to come and try our First Holy Communion dresses and suits prior to purchase. For a successful design process for bespoke / custom items, it is essential for Angela to consult with you personally in our design studio. Please contact us via the phone or email details in the Contact us section to discuss your requirements. Bespoke / custom made outfits are not currently available for ordering through the website.

A request/ordering service for alterations is not currently available through the website, therefore please contact us via the phone or email details in the Contact us section to discuss your requirements.

PRICE AND PAYMENT
The prices shown on our website are for 1 item or product unless otherwise stated. We will always endeavour to update the website with fair and accurate item pricing although errors may occur. In the unlikely event of us receiving an order with incorrect pricing we will contact you before processing your order to confirm you are happy with the correct pricing details or to cancel your order. Any cancellations of an order made within 24hrs due to a pricing error will be fully refunded. We will always contact you in the first instance if for any reason we are unable to fulfil your order.

Payment for all orders made using our website ordering service are to be made via the following
methods:
Credit or debit card
Paypal

Paypal operate a fast, safe service and do not share your financial details. Your financial information will be securely stored and therefore will not be exposed. Payments made via credit or debit card also go through the Paypal service.

Payments for any orders made via the telephone, email or in house at our studio can be made once you have received our invoice via the following methods:
Credit or debit card
Paypal
Cash
Cheque
Bank transfer


Upon making an order for a bespoke / custom item, a 25% deposit is required via any of the above methods. This first deposit is not refundable. A further 25% payment is required at your first fitting, and the final balance is due upon completion.
Payments for alterations are always made upon completion to guarantee your satisfaction. Payment can be via any of the above methods.

DISPATCH DETAILS
We will always notify you via email when your goods have been dispatched.

Standard Products (once items are in stock)
STANDARD DELIVERY: Items will be dispatched within 48 hours from receiving your order via Royal Mail Standard 2nd Class mail which takes 3-5 working days.
1st CLASS DELIVERY: Items will be dispatched within 48 hours from receiving your order via Royal Mail Standard 1st Class mail which takes 1-2 working days.
EXPRESS DELIVERY: Items will be dispatched within 24 hours from receiving your order via Royal Mail 1st Class Recorded mail and will require a signature upon arrival. Delivery takes 1-2 working days from dispatch.
SPECIAL DELIVERY: Items will be dispatched within 24 hours from receiving your order via Royal Mail Guaranteed Special delivery. Delivery is guaranteed on the next working day before 1:00pm or before 9:00am for an extra fee. Exclusions apply for Saturday deliveries using this method, please contact us for further details.

Personalised Products
STANDARD DELIVERY: Items will be dispatched between 10-15 working days from receiving your order via Royal Mail Standard 2nd Class mail which takes 3-5 working days.
1st CLASS DELIVERY: Items will be dispatched within 10-15 working days from receiving your order via Royal Mail Standard 1st Class mail which takes 1-2 working days.
EXPRESS DELIVERY: Items will be dispatched within 5 days from receiving your order via Royal Mail 1st Class Recorded mail and will require a signature upon arrival. Delivery 1-2 working days from dispatch.
SPECIAL DELIVERY: If you require Special delivery for any Personalised items, please contact us to discuss your requirements.

Made to Order & Made to Measure
SPECIAL DELIVERY: All items which are Made to Order or Made to Measure are dispatched as standard up to 6 weeks from receiving your order via Royal Mail Guaranteed Special Delivery. Delivery is guaranteed on the next working day before 1:00pm or before 9:00am for an extra fee. Exclusions apply for Saturday deliveries using this method, please contact us for further details. Please contact us if you wish to arrange collection of your Made to Order or Made to Measure item.

Bespoke / Custom designs
Due to the fittings required during the design process, all bespoke / custom designed items are available for collection as standard at your final fitting. However, if you do wish for your item to be dispatched, we can accommodate your request upon completion which may be up to 10 weeks from you placing an order. Dispatch will be via Royal Mail Guaranteed Special Delivery. Delivery is guaranteed on the next working day before 1:00pm or before 9:00am for an extra fee. Exclusions apply for Saturday deliveries using this method, please contact us for further details.

REFUNDS & RETURNS
We guarantee your satisfaction with our products; therefore we will endeavour to assist you with the return & refund process as much as possible. If we have made an error with the personalisation or measurements for any of your items please contact us within 48 hours of receiving your product to arrange a correction or refund. If your item arrives and is faulty or defective, please also contact us

For returns or refunds not outlined above, please note the following restrictions:
• A returns label will be supplied with your delivery note; however we will not refund the cost of postage for any products returned to us for any reason not outlined above.
• We will not accept returned items if they are damaged in transit when you are sending them back to us. If you require proof of delivery, we advise you to return items via the Royal Mail Recorded delivery service.
• Standard Products can be returned within 14 days of receipt undamaged, unworn (if applicable), with any labels still attached and in the original packaging. Please contact us before sending to notify us of the return. Once we have received your returned item we will process a refund to you via your original method of payment. During the ordering process, we will ask for the date of your event (First Holy Communion or Wedding). We will not accept returns of any Standard clothing items after the
date of your event.
• Personalised Products cannot be returned or refunded as we are unable to reuse them once personalisation has taken place. Please therefore ensure that the details you provide are accurate, as we do not accept any responsibility for inaccuracies in the information provided by you.
• Made to Measure and Made to Order items can be returned within 14 days of receipt in the undamaged, unworn (if applicable) and in the original packaging. Please contact us before sending to notify us of the return. Once we have received your returned item we will process a refund to you via your original method of payment. During the ordering process, we will ask for the date of your event (First Holy Communion or Wedding). We will not accept returns of any Made to Measure and Made
to Order items after the date of your event. Please note that the extra charge applied for Made to Measure items will not be refunded.
Bespoke / Custom design items cannot be returned or refunded unless faulty.